Refund policy
Elite Jewelers (Lenox Mall) – Return & Exchange Policy
At Elite Jewelers, your satisfaction is our top priority. If for any reason you are not completely satisfied with your online purchase, you may request a return or exchange within 14 days of the purchase date, subject to the conditions outlined below.
All the Terms and Conditions below apply to website purchases only. In-store purchases are not eligible for returns.
Eligibility for Returns & Exchanges
To qualify for a return or exchange, items must meet the following requirements:
- The item must be purchased through our website only. In-store purchases are not eligible for returns.
- The item must be in its original, unworn condition, free of scratches, marks, blemishes, or signs of wear.
- All original packaging, tags, accessories, and paperwork (including certificates, if applicable) must be included.
- The item must not have been customized, sized, or altered by Elite Jewelers or any third party.
Important Return Information
- Return Shipping & Handling: Customers are responsible for all return shipping and handling fees.
- Refund Processing: Approved refunds will be processed within 3–5 business days after the returned item is received and inspected. Refunds will be issued to the original method of payment.
- Restocking Fee: A 10% restocking fee applies to all eligible returns.
- Non-Returnable Items: Custom orders, special orders, and items that have been altered, engraved, or sized are final sale and cannot be returned or exchanged.
Click here to start your Return.
Return Address
All returns must be shipped or brought in person to:
Elite Jewelers – Lenox Mall
3393 Peachtree Rd NE, Suite 3107,
Atlanta, GA 30326