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Shipping policy

At Elite Jewelers, we are committed to providing you with a seamless and efficient shopping experience. Below are the details of our shipping policy:

Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Rates

At Elite Jewelers, we offer a range of reliable shipping methods to meet your needs:

  • Standard Shipping: Delivery within 3–5 business days.

  • Expedited Shipping: Delivery within 1–3 business days.

  • Next-Day Shipping: Complimentary next-day delivery on all orders over $1,500.

  • International Shipping: We proudly ship worldwide. International shipping rates and delivery times vary based on the destination. Applicable customs duties and taxes are the responsibility of the recipient.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number so you can follow your package’s journey.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.

  • Due to certain jewelry regulations, we may be unable to ship specific items to certain countries. Please contact us if you have any concerns about your location.

Shipping Delays

While we strive to meet our estimated delivery times, please note that shipping delays may occur due to factors outside of our control (e.g., weather conditions, holidays, customs delays). We appreciate your patience and understanding.

Lost or Damaged Items

  • If your order is lost or damaged in transit, please contact us immediately at support@shopelitejewelers.com

  • We will assist you in resolving the issue as quickly as possible, either through a replacement or refund, depending on the situation.

Order Confirmation

You will receive an order confirmation email immediately after placing your order. Please review the order details to ensure everything is correct.

If you have any questions or need assistance, feel free to reach out to our customer support team at support@shopelitejewelers.com or call us at +1 (470) 908-0380.